Case Study - Operations

Client Type: Mid-sized service & manufacturing business

Industry: Specialty restoration & repair

Engagement: Operational Tune-Up

Duration: 6 weeks

The Challenge

Rising material costs and extended supplier lead times threatened profitability and order fulfillment. The company wanted to retain all staff and wages while maintaining service quality.

The Analysis

Purchasing habits, pricing, order timelines and delivery were all reviewed. Key findings:

• Materials ordered per project, missing bulk discounts
• No stocked inventory for quick-turn projects
• Delivery fees were arbitrary and often below cost

The Solution

Phase 1 - Strategic Inventory Management

• Shifted to bulk purchasing high-demand materials at discounted rates
• Created stock material program to cut lead times

Phase 2 - Pricing & Margin Alignment

• Adjusted prices to reflect real costs
• Communicated changes as part of a faster turnaround value proposition

Phase 3 - Delivery Charge Optimization

• Developed consistent, cost-based delivery pricing
• Removed guesswork and ensured profitability per delivery

Results (within 60 days)

• Reduced lead times by up to 50%
• Improved margins through bulk purchasing
• Increased delivery profitability
• Maintained staff and wages
• Customer satisfaction increased

Takeaway

Operational efficiency protects both people and profits. By restructuring purchasing, introducing stock programs and implementing cost-based delivery pricing, this business stayed profitable, retained staff and improved service. Copperwell delivered practical and lasting solutions during a crisis.

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